Seller Policy

The Ministry Market is a marketplace where you can sell your new or used ministry resources to buyers around the world. We want to make sure that you and your buyers have a positive experience.  Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use. By opening a shop, you’re agreeing to this policy and our Terms of Use.

What Can be Sold on The Ministry Market?

The Ministry Market is a unique marketplace. Buyers come to The Ministry Market to purchase items that they might not find anywhere else. Everything listed for sale on The Ministry Market must be a ministry resource.  Items can be new or used, digital or require shipment.

Representing Yourself, Your Shop, and Your Listings Honestly

One of The Ministry Market’s core values is transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.

By selling on The Ministry Market, you agree that you will:

1  Provide honest, accurate information in your shop, should you choose to complete it.

2  Honor your shop policies, should you choose to publish them.

3  Accurately represent your items with accurate descriptions and images.

4  Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to The Ministry Market.

5  Not engage in fee avoidance or not paying for items.

6  Not create duplicate shops.

Communicating with Other Members

You can use The Ministry to communicate directly with your buyers or other members. Conversations are a great way for buyers to ask you questions about an item or an order.

Conversations may not be used for the following activities:

1  Sending unsolicited advertising or promotions, requests for donations, or spam;

2  Harassing or abusing another member;

3  Contacting someone after they have explicitly asked you not to; or

4  Interfering with a transaction or the business of another member.

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on The Ministry Market. Examples of interference include:

1  Contacting another member via to warn them away from a particular member, shop, or item

2  Posting in public areas to demonstrate or discuss a dispute with another member

3  Purchasing from a seller for the sole purpose of leaving a negative review.

Harassment

Any use of communication to harass other members is strictly prohibited. Similarly, conversations and comments may not be used to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation.

Emails

You may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for The Ministry Market -related communications or for The Ministry Market -facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s explicit consent, you may not add any member to your email or physical mailing list or store or misuse any payment information.

Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on The Ministry Market. Buyers can leave a review, or comment including a one to five star rating and a photograph of their purchase.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer.

Reviews and your response to reviews may not:

1  Contain private information;

2  Contain obscene, racist, or harassing language or imagery;

3  Contain medical drug claims;

4  Contain advertising or spam;

5  Be about things outside the seller’s control, such as a shipping carrier, The Ministry Market or a third party; or

6  Undermine the integrity of the Reviews system.

Extortion

Extortion is not allowed on The Ministry Market. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on The Ministry Market. Extortion includes when a seller offers a buyer additional goods, services, or compensation in exchange for a positive review.

Shilling

Shilling is strictly prohibited on The Ministry Market. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.

Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on The Ministry Market, you agree to:

1  Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.

2  Respond to conversations in a timely manner.

3  Honor the commitments you make in your shop policies.

4  Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our team can help through our case system.

5  If you are unable to complete an order, you must notify the buyer and cancel the order.

Responding to Requests for Cancellations, Returns, and Exchanges

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.