The Ministry Market is a marketplace where you can purchase ministry resources directly from sellers around the world. Whether you are looking for curriculum for your church or a book or a t-shirt, we want you to have a positive experience shopping on The Ministry Market. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.
Understanding The Ministry Market’s Limitations as a Venue
The Ministry Market provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that The Ministry Market is not a part of that transaction. By shopping on The Ministry Market, you understand that:
1 You are not buying directly from The Ministry Market, but from one of the many talented sellers on The Ministry Market;
2 The Ministry Market does not pre-screen sellers and therefore does not guarantee or endorse any items sold on The Ministry Market or any content posted by sellers (such as photographs or language used in listings or shop policies); and
3 Each seller on The Ministry Market accepts different payment methods and has their own processing times, shipping methods, and shop policies.
As a member of the community, you have the opportunity to flag an item or a shop that violates any of The Ministry Market’s policies.
Communicating with Other Members
You can use The Ministry Market communication tools to communicate directly with sellers or other members. Communication may not be used for the following activities:
1 Sending unsolicited advertising or promotions, requests for donations, or spam;
2 Harassing or abusing another member;
3 Contacting someone after they have explicitly asked you not to; or
4 Interfering with a transaction or the business of another member.
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on The Ministry Market. Examples of interference include:
1 Contacting another member via The Ministry Market Conversations to warn them away from a particular member, shop, or item;
2 Posting in public areas to demonstrate or discuss a dispute with another member; or
3 Purchasing from a seller for the sole purpose of leaving a negative review.
Any use of communication to harass other members, to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation is strictly prohibited. If you receive communication that violates this policy, please let us know right away.
Purchasing an Item on The Ministry Market
When you buy from a shop on The Ministry Market, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on The Ministry Market, you agree that you:
1 Have read the item description and shop policies before making a purchase;
2 Have submitted appropriate payment for item(s) purchased; and
3 Have provided accurate shipping information to the seller.
You also agree to comply with our checkout procedures when you use The Ministry Market’s Checkout payment platform.
Leaving a Review of an Item
Reviews are a great way to learn about a seller’s items and reputation. It also helps good sellers build a strong reputation, or help warn other buyers about a poor experience.
You can leave a review, including a one to five star rating.
By leaving a review or photograph, you acknowledge that:
1 Your review and/or photograph and profile information will be publicly displayed on the seller’s listing and review pages.
2 Reviews and photographs may not:
3 Contain private information;
4 Contain obscene, racist, or harassing language or imagery;
5 Contain medical drug claims;
6 Contain advertising or spam;
7 Be about things outside the seller’s control, such as a shipping carrier, The Ministry Market or a third party; or
8 Undermine the integrity of the Reviews system.
9 Extortion is not allowed on The Ministry Market. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on The Ministry Market. Examples of extortion include the following:
10 A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction.
11 A buyer leaves a negative review in an attempt to force the seller into providing a refund when a refund is not warranted.
Shilling is not allowed on The Ministry Market. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.
By uploading a photograph to The Ministry Market’s website or mobile app, you warrant that:
1 You own the photograph or you have the rights or permission to use the photograph; and
Reporting a Problem with an Order or Returning an Item
Although The Ministry Market is not directly involved in a transaction between a buyer and a seller, we provide assistance in the unlikely event your purchase from a seller does not go as expected. You can use The Ministry Market’s contact us form to notify us of issues. This is always a last resort and want users to work out their difference with each other. You can file a complaint under the following circumstances:
A Non-Delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The following are examples of Non-Delivery cases:
1 An item was never sent.
2 An item was sent to an address that is not on the The Ministry Market’s receipt or was not verified through address verification.
3 There is no proof that the item was shipped to the buyer’s address.
An item is Not as Described if it is materially different from the seller’s listing description or photos. Here are a few examples of Not as Described cases:
1 The item received is a different color, model, version, or size.
2 The item has a different design or material.
3 The item was advertised as authentic but is not authentic.
4 The seller failed to disclose the fact that an item is damaged or is missing parts.
5 A buyer purchased three items but only received two.
6 The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.
Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
1 The item(s) were ordered for a specific date or event.
2 A deadline was agreed upon by the buyer and seller.
3 The item(s) are rendered useless after that date.
The following are not eligible for The Ministry Market’s complaint system:
1 Items that have been purchased in person
2 Intangible items, services, or prohibited items
3 Transactions where payment is not made through The Ministry Market’s Direct Checkout payment platform
4 Items that are returned without a return agreement
5 Items that have been altered, used, worn, or washed after receiving them
6 Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer
7 Items that are received after the agreed-upon delivery date due to shipping delays
8 Cancelled transactions that have already resulted in a refund
Returning an Item
Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns.
Last updated on September 15, 2015